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How to View, Add and Update Showing Feedback

Begin by locating the transaction you wish to add Showing Feedback or a Showing Request for, by locating it in the Transaction Indexes, or by searching for the Listing address with the quick search feature. To view our video tutorial on this topic, click here!

Select the Showing Feedback tab from the links in the Workflow Navigation to open the content.



From this tab (see below) you can see the date the feedback was entered into Brivity, what Type of showing it was, the Rating it was given, a preview of the feedback, whether or not it's visible to your clients, and tools for editing or removing the feedback.


To view the Details of showing feedback,
Click on the preview of data in the Feedback column. This will open a modal that displays the Rating and the entire feedback as your client would see it when they logged in.



To Add new showing feedback, 
Click Create New Showing Feedback to open the showing feedback modal.



Select what Type of showing it was, the Interest level expressed by the viewer, and whether or not you want it to be Visible to your clients. Then add Who it was Shown by and the Feedback Details. Click Save and Send to finish and close the modal. This feedback will be sent to your client in their daily email.



To Edit existing Showing Feedback,
Click the Edit icon to open the edit modal next to the feedback you wish to update. Make your modifications and click Save to finish and close the modal.



Your client will not be emailed about the update, so we recommend adding requested feedback to a new record.


To Delete existing Showing Feedback,
Click the Delete icon (it looks like an "X") next to the feedback you wish to delete.



Confirm your decision in the modal that pops up and your feedback will be removed. If you remove feedback before the end of the day, it will not be sent to your client.
 

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