Automabots allows you to view all logged chat conversations, as well as jump in and take over any 'live' conversations.
Step 1: Click Conversations from the left navigation menu of your Automabots Dashboard. To view a complete conversation, click on the user's name in the left column and scroll through the conversation in the right column.
Step 2: To take over a live conversation, click on the LIVE User and you will see the current conversation.
Step 3: Type a message in the message box. This temporarily turns off the chatbot's auto response and allows you to communicate with the user directly. Notice that the 'Bot Replies' switch is turned off.
Step 4: If you want the bot to take over again, just turn the Bot Replies switch back on.