There are 4 main ways of segmenting contacts in Brivity. You can segment contacts by putting them in the Leads Index vs the People Index, use their Intention as a segment, add a custom Tag to the record, and you can use Statuses.
Here's a cheatsheet your team can use to keep a reminder of contact management segments. Feel free to print the full Cheatsheet pdf (at the bottom of this article).
↓ ↓ Printable PDF is just below ↓ ↓